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Legal

Terms of Service

Last updated: June 2026

1. About Webexom

Webexom is an unregistered freelance collective of web developers, designers, and AI engineers operating out of Malpura, Tonk, Rajasthan, India. We are not a registered Limited Liability Partnership (LLP), Private Limited Company, or any other incorporated legal entity. Our founders operate as individual service providers collaborating under the “Webexom” brand name.

By engaging Webexom for any project, you acknowledge that you are contracting with a freelance service provider group, not a registered corporation. All liabilities and obligations under this agreement are personal to the individual service providers involved.

2. Scope of Services

Webexom provides the following services (each, a “Project”):

  • AI Chatbots & Agents
  • Full MVP Builds
  • API Integrations
  • Automation Workflows
  • Custom Website Design

The specific deliverables, timeline, and pricing for each Project will be outlined in a separate Project Proposal or Statement of Work (“SOW”) shared via Email and agreed upon in writing before any work begins.

3. Payment Terms

3.1 Fee Structure

  • 50% Advance — due before any work commences.
  • 50% Final Balance — due upon delivery of the completed work, before the final handover of code, assets, or deployment access.

3.2 Payment Methods

Payments are accepted via bank transfer (IMPS/NEFT/RTGS), Razorpay, or other methods explicitly agreed upon in writing. All fees are exclusive of applicable taxes (GST, TDS, or equivalent), which shall be borne by the Client.

3.3 Late Payments

If the final balance is not paid within 15 calendar days of delivery, Webexom reserves the right to:

  • Withhold delivery of all code, assets, and credentials.
  • Remove or disable any deployed work (including websites, bots, and databases) without notice.
  • Charge a late fee of 2% per month on the outstanding amount.

Re-activation after disablement due to non-payment will incur a re-deployment fee of ₹5,000 or 10% of the Project value, whichever is higher.

4. The Anti-Ghosting Clause (Project Inactivity)

If the Client fails to provide feedback, assets, approvals, or any requested inputs for 14 consecutive calendar days, the following applies:

  1. Project Pause: All work on the Project will be immediately paused.
  2. Advance Forfeiture: The 50% advance payment is forfeited in full as a non-refundable kill fee, compensating Webexom for time booked and opportunity cost.
  3. Remobilization Fee: To restart the Project after a pause, the Client must pay a remobilization fee of 10% of the total Project value (or ₹5,000, whichever is higher) before work resumes.
  4. No Refunds: No portion of the advance or any payments made will be refunded due to Client inactivity.

This clause does not apply if the delay is caused solely by Webexom’s failure to deliver agreed-upon milestones.

5. Communication & Binding Instructions

5.1 Daily Communication (WhatsApp / Chat)

Routine updates, quick questions, and informal discussions happen on WhatsApp or other instant messaging platforms. Messages on chat are not legally binding and do not constitute formal approval, scope changes, or acceptance of work.

5.2 Formal Communication (Email)

The following actions are only legally binding when sent via Email to the agreed-upon project Email addresses:

  • Scope change requests
  • Revision lists and bug reports
  • Project sign-offs and acceptance of deliverables
  • Timeline extensions or deadline changes
  • Termination or cancellation notices

5.3 Designated Contacts

Each party shall designate one primary contact and one backup for all formal communications. Emails must be acknowledged by the receiving party within 2 business days to be considered effective.

6. Revisions & Acceptance

6.1 Revision Window

After Webexom delivers a work product (design, code, or document), the Client has 7 calendar days to request revisions in writing via Email.

6.2 Scope of Revisions

Revisions are limited to changes that align with the original scope defined in the SOW. Any requests that expand the original scope will be treated as a new Scope Change (see Section 7) and may incur additional charges.

6.3 Number of Revision Rounds

Each Project includes 2 rounds of revisions unless otherwise stated in the SOW. Additional revision rounds will be charged at the applicable hourly rate.

6.4 Deemed Acceptance

If the Client does not submit a revision request via Email within 7 calendar days of delivery, the work is deemed legally accepted in its entirety. No further revisions, disputes, or refund requests will be entertained after this point.

7. Scope Changes

Any request to add, modify, or remove features beyond the original SOW is a Scope Change. Scope Changes must be:

  1. Submitted via Email.
  2. Acknowledged and quoted by Webexom in writing.
  3. Approved by the Client via Email before any work on the change begins.

Scope Changes will be billed separately at Webexom’s standard hourly rate (or at a fixed price quoted in the change order). Work on Scope Changes will only begin after the advance payment for the change is received.

8. Intellectual Property & Licensing

8.1 Client Deliverables

Webexom assigns full ownership of the custom code, designs, and assets created specifically for the Project (“Deliverables”) to the Client. This transfer of ownership occurs only after Webexom receives full payment of the 50% final balance.

Until full payment is received, Webexom retains all rights, title, and interest in the Deliverables.

8.2 Background Technology

Webexom retains all rights, title, and interest in the following (“Background Technology”):

  • Pre-existing code libraries, boilerplates, frameworks, and templates developed before the Project or independently of it.
  • General-purpose algorithms, utilities, and components not specific to the Client’s business logic.
  • Development tools, workflows, and methodologies used during the Project.
  • Know-how, trade secrets, and expertise accumulated through Webexom’s operations.

A non-exclusive, royalty-free, perpetual license to use any Background Technology incorporated into the Deliverables is granted to the Client, but only for the continued operation of the Deliverables as intended.

8.3 Third-Party Assets

Any third-party code, libraries, APIs, or assets used in the Project remain under their respective licenses. Webexom does not transfer ownership of third-party assets and is not responsible for licensing changes by third parties.

8.4 Portfolio Rights

Webexom reserves the right to display the Deliverables in its portfolio, website, and promotional materials unless the Client explicitly opts out in writing via Email before the Project begins.

9. Post-Launch Support & Warranty

9.1 Support Period

Webexom provides 15 calendar days of free post-launch support starting from the date of final delivery and acceptance.

9.2 What Is Covered

Support is strictly limited to bug fixes for issues caused by Webexom’s code that prevent the Deliverables from functioning as described in the SOW.

9.3 What Is NOT Covered

  • Content updates, copy changes, or new features.
  • Integration issues with third-party services that change their APIs or terms after launch.
  • Training, documentation, or onboarding beyond what was delivered.
  • Performance optimisation or migrations not specified in the SOW.

9.4 Warranty Void Conditions

The warranty and support obligations are immediately and fully voided if, after launch:

  • The Client or any third party (including other developers, agencies, or hosting support) modifies, edits, or alters the codebase.
  • The Client or any third party changes the hosting environment, server configuration, domain settings, or deployment pipeline without Webexom’s written approval.
  • The Project is migrated to a different hosting provider without Webexom’s involvement.

9.5 Extended Support

After the 15-day support period, ongoing maintenance and support are available under Webexom’s Retainer Plans (starting at ₹3,000/month).

10. Limitation of Liability

10.1 Cap on Liability

To the maximum extent permitted by applicable law, the total aggregate liability of Webexom (including its founders, contractors, and representatives) to the Client for any claims, damages, losses, or expenses arising out of or relating to this agreement or the Project shall not exceed the total amount paid by the Client to Webexom for that specific Project.

10.2 Exclusion of Consequential Damages

In no event shall Webexom be liable for any:

  • Lost profits, lost revenue, or lost business opportunities.
  • Loss of data or cost of data recovery.
  • Business interruption or downtime.
  • Indirect, incidental, special, punitive, or consequential damages.
  • Damages arising from third-party claims against the Client.

Even if Webexom has been advised of the possibility of such damages, and regardless of the legal theory (contract, tort, negligence, or otherwise).

10.3 No Liability for Third-Party Services

Webexom is not liable for downtime, data loss, or service changes caused by third-party platforms (Vercel, Supabase, OpenAI, Razorpay, etc.) used in the Project.

11. Indemnification

The Client agrees to indemnify, defend, and hold harmless Webexom and its founders, contractors, and representatives from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

  1. The Client’s breach of this agreement.
  2. The Client’s use of the Deliverables in violation of any applicable law.
  3. Any content, data, or materials provided by the Client that infringe third-party rights.
  4. Claims by the Client’s end users, customers, or partners related to the Deliverables.

12. Termination

12.1 Termination by Client

The Client may terminate this agreement at any time via Email. In such a case:

  • The 50% advance is non-refundable.
  • Any work completed up to the termination date will be billed at the proportional Project rate.
  • Webexom retains all rights to incomplete work and Deliverables.

12.2 Termination by Webexom

Webexom may terminate this agreement immediately via Email if:

  • The Client fails to make any payment within 15 days of the due date.
  • The Client breaches any material term of this agreement.
  • The Client engages in harassing, abusive, or threatening behaviour toward Webexom’s team.

12.3 Effect of Termination

Upon termination, both parties shall return or destroy any confidential information of the other party. Sections 8 (Intellectual Property), 10 (Limitation of Liability), 11 (Indemnification), and 13 (Dispute Resolution) survive termination.

13. Dispute Resolution & Governing Law

13.1 Governing Law

This agreement shall be governed by and construed in accordance with the laws of India.

13.2 Exclusive Jurisdiction

Any dispute, claim, or controversy arising out of or relating to this agreement or the Project (including its validity, breach, or termination) shall be subject to the exclusive jurisdiction of the courts in Malpura, Tonk, Rajasthan, India.

The parties irrevocably submit to the jurisdiction of these courts and waive any objection based on improper venue or forum non-conveniens.

13.3 Negotiation First

Before initiating any legal proceedings, the parties agree to attempt to resolve the dispute through good-faith negotiations via Email for a period of 30 calendar days.

13.4 No Class Actions

All claims must be brought in the party’s individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding.

14. Confidentiality

Each party agrees to keep confidential all non-public information disclosed by the other party during the Project (“Confidential Information”). This obligation survives for 2 years after the Project ends. Confidential Information does not include:

  • Information already in the public domain.
  • Information independently developed without use of the disclosing party’s materials.
  • Information required to be disclosed by law or court order.

15. Force Majeure

Webexom shall not be liable for any delay or failure to perform its obligations under this agreement due to events outside its reasonable control, including but not limited to: acts of God, natural disasters, pandemics, war, civil unrest, government actions, internet outages, power failures, or failure of third-party services.

16. Entire Agreement

This agreement (including the SOW and any agreed Scope Changes) constitutes the entire agreement between the parties and supersedes all prior discussions, representations, and agreements. No modification of this agreement is binding unless made in writing via Email and signed by both parties.

17. Severability

If any provision of this agreement is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

18. Acceptance

By making an advance payment or authorising work to begin, the Client acknowledges that they have read, understood, and agree to be bound by all terms and conditions in this document.

19. Contact

Questions about these terms? Get in touch: